Tuesday, July 30

3:40 pm - 4:20 pm

To become more agile with their goal setting and to foster better relationships between managers and team members, organizations have transformed their annual performance conversations to continuous feedback systems. But how freely does this feedback flow throughout the organization? And how often is this information used by individuals and their leaders?

Feedback is an investment you make in your talent to help them get better and stay with your company. Thus, it is important to know what works (and what doesn’t) in asking, giving and receiving feedback. This interactive session features new HCI research, roundtable discussions and tools you can use back at the office.


  • Learn the feedback practices of high-performing organizations
  • Identify resources for sharing and receiving performance feedback
  • Evaluate your organization’s feedback processes to determine if they are meeting its objectives
  • Work to increase your confidence in asking for and receiving feedback to achieve your own goals

Jenna N. Filipkowski, Ph.D.

Head of Research
Human Capital Institute (HCI)

About Jenna N. Filipkowski, Ph.D.

Jenna N. Filipkowski, Ph.D. is the Head of Research at the Human Capital Institute (HCI) and she lives to make work better for everyone. With her research, Jenna is responsible for providing rigorous, insightful analysis and actionable reporting that helps business and human resources decision-makers drive results.

Previously, she spent several years as a talent assessment consultant and research scientist. She received her M.S. and Ph.D. in Industrial-Organizational Psychology from Wright State University and her B.S. degree from Ursinus College. Jenna completed International Coach Federation (ICF) Accredited Coach Training Program at the University of Texas, Dallas and obtained her ACC credential from the ICF.

Over the past six years at HCI, she has authored over 45 research papers on a variety of talent management topics such as coaching, leadership development, talent acquisition, and employee engagement. She has presented her work at numerous professional conferences, magazines, and academic publications. Jenna is a member of the American Psychological Association and the Society for Industrial/Organizational Psychology. Jenna lives in Cincinnati, Ohio with her husband, son, and dog named Lolly.

MaryFran Heinsch

Research Analyst
Human Capital Institute (HCI)

About MaryFran Heinsch

MaryFran Heinsch is a Research Analyst at Human Capital Institute. She brings a background in quantitative and qualitative methods in the Social Sciences to her role in providing research and analytical support at HCI. Prior to her current role, MaryFran has worked in non-profit, research, and higher education. She received her B.S. degree from Loyola University of Chicago and her M.A. in Anthropology from the University of Chicago.